Consultancy Services

Our consultants are highly experienced professionals with critical evaluation and judgment abilities essential to strategic thinking, solving organizational problems and improving operations. We pride ourselves on having an open communication style that allows for a more interactive exchange with our clients.

We match our consultants and tailor our solutions to your organization’s goals, needs and culture.

HAI”s CONSULTATION PROTOCOL

 

CONSULTATION PROCESS

 

IDENTIFICATION

Our first step is to gain a general understanding of your organization’s needs and objectives Depending on your needs, your inquiry will be referred to the most appropriate consultant who will contact you to discuss your objectives in depth. If you’re familiar with one of our consultant’s presentations or articles, or if you received a referral, please feel free to request him or her.

PROPOSAL DEVELOPMENT

After initial discussion, the consultant will provide a formal engagement proposal specifying our understanding of your needs and objectives, summarizing our activities and addressing anticipated costs. Fees may be based on hourly, daily or project rates. Estimates may be based on “not-to exceed” amounts, which will protect your investment. If additional time is required, the work will not be performed without your approval. If our time falls below the estimate, you will only be charged for the work accrued. Once your organization accepts the proposal, HAI executes the contract and makes arrangements for conducting the engagement.

ENGAGEMENTS

In a typical engagement, the consultant will initially solicit data and other information from you. Once on site, the consultant will interview relevant administrators, physicians and staff, evaluate key operational performance issues and assess specific business processes. Following on-site work, the consultant will analyze findings and present a formal report. Although many clients choose to implement recommendations on their own, you have the option to request additional assistance from the consultant.

Report and Recommendations

After the engagement, the consultant will produce a comprehensive report which will be handed over to the client. This report will also carry with it some recommendations, if necessary, which are aimed at improving the conditions that are currently available at the organisation. If the client wants assistance to implement such recommendations, arrangements can be made for such a service.

CONSULTANCY fundamental principles

 Strategic planning

Successful healthcare providers regularly engage in strategic planning to design a “roadmap” for the future. These planning sessions help ensure that physicians and staff work together for the benefit of the group. We help organizations:

• Develop realistic business and marketing plans
• Formulate succession plans
• Evaluate changes in the market place
• Assess internal issues
• Develop a realistic view of strengths, weaknesses, opportunities and threats
• Set achievable goals and a practical action plan

Governance

Health care’s rapid change often places organizations in new and unfamiliar positions.

The demanding legal and regulatory climate makes it imperative for organizations to refine and understand their roles and responsibilities. Our consultants will:

• Help your organization develop clear roles
• Foster strong physician leadership
• Promote decision-making processes that ensure efficient, team-oriented governance
• Help your organization develop a mission, goals and objectives

Operational  efficiency

Health care demands teamwork and organizational efficiency. Do you know the operational weaknesses of your organization? Have you identified opportunities for cost reduction? Are you using your resources to the fullest? HAI can assist you in:

• Business operations and planning
• Productivity of physicians, non physician providers and staff
• Scheduling and patient flow
• Communications
• Workflow, including time and motion studies

Our broad spectrum of services can meet almost every need in the healthcare industry-

• Employee wellness,
•  Staff skills audit,
• Clinical audit,
•  Health Facility Peer Review,
• Nursing Quality and Performance Improvement Strategy,
•  Patient and staff satisfaction survey
• Facility management
• Occupational Health and Safety.
• Disease management-HIV/AIDS, TB, hypertension and others.
• Standardization of processes and procedures