Vision

Being a beacon of development, release creativity, intelligence and aptitude in the promotion of quality performance in the healthcare and social development field.

Mission

To provide continual consultancy services and training to health care service providers and social development agencies to ensure quality fulfilment in all sectors by bringing together organization, drive, motivation and action to transform thinking and accelerate improvement in quality health care to all.

Values

Integrity
With strong links to the health care system we adhere to moral and ethical principles governing our clients. We believe in carrying out our word and taking responsibility for our work.

Synergy
We believe we are unable to function without cooperation with our clients, their staff or their clients. We make it our business to create solutions to problems.

Flexibility
With no compromise on quality we provide a service best suited to your needs at your convenience.

Accountability
With outcome based services we not only assure you of positive results from our service, but also provide transformation and development that is tangible.

Core Services

 

About Us

Established in 2001 in Pretoria, South Africa, Health Advance Institute provides Organizational Development and Quality Assurance Consultancy and training for the most part to Health Care service providers and social development organizations.

The social, political, and economic conditions of the 21st century have forever changed the roles and responsibilities of health care managers in particular and health facilities in general. Health has become a very important commodity and its provision to the consumers is ever changing.   

Technology, globalisation and the general upward trend in consumer lifestyle have forced the provision of services to be more quality oriented than quantity and the standards for quality management development and management are ever increasing.

The shift in the industry, from the traditionally provider controlled system to the consumer controlled system means that service providers have to constantly evaluate and improve their service systems in order to be able to maintain or increase their clientele base.  

Fortunately, we’re learning and applying different tools and packages of healthcare services that assist healthcare providers in keeping up with the current trends. Health Advance Institute (HAI) has therefore identified this challenge for healthcare providers and developed training and consultation services that are aimed at the continuous development of both the facilities and their personnel in this ever evolving healthcare environment.

Our unique vantage point is an in depth knowledge across cultures of collective insight about healthcare systems coupled with first-hand experience and form the foundation of our practical framework for service provision.

Our Approach

Our proven methodology allows us to gain a deep understanding of the client’s unique needs and challenges and design practical solutions in straightforward stages which are embodied in the following:

  • Client Vision - In order to provide the most effective service, we focus on our client’s vision and mission to understand their goals and determine their needs. 
  • People - We focus on our target candidates by determining and understanding their objectives. This helps us in evaluating how they contribute to the overall goal of the institution. 
  • Process - Our services consider the requirements of the individuals and existent roles. We analyze the processes; clarify the path to the desired outcome allowing training to complement existent processes, 
  • Evidence - We insist on tangible evidence of our work and recording positive impact in the areas of intervention. Emphasis is put on self-evaluation and client-evaluation.

Quality policy

From our vast database, to provide a service second to no other in our field we ensure the highest standard attainable through our quality assurance team, charged with monitoring and evaluating our service along stipulated guidelines.

These are influenced by all in the various sectors. We call for feedback from the participants in our programs, the organizations which engage us and inspection from the South African Education Authority along with the various medical boards which validate the programs we offer.

All training and development programmes are structured according to the South African standards’ bodies’ requirements to achieve the highest quality. The standards’ bodies include:

  • The Service Sector Education and Training Authority
  • The University of Pretoria – Continuing Education
  • The South African Medical Association
  • The South African Dental Association
  • The Society of Radiographers of South Africa
  • The Association for Dietetics in South Africa